
Wine Club FAQ
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To access your wine club account simply add any wine to your cart. Next, tap the checkout button. You’ll then be asked to sign in with your Vinoshipper account. This will activate your wine club benefits and access to your account. Should you any assistance please call us at 707-479-6192 or email info@lopezfamilyvineyards.com.
VinoShipper is our third party website that helps us be compliant and process your orders.
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By enrolling in one of our wine clubs, you are agreeing to accept two scheduled club shipments.
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Prior to billing we will send a notification to the email address we have on file. This email notification will be sent at least two weeks in advance. This email is to notify you of the upcoming wines in the club shipment. If after receiving this email, you would like to make any changes to your shipment or update any personal information, please let us know by the deadline specified in the notification email. After the notification, we will bill the credit card we have on file on the processing date.
Once you have been charged for your allocation you will receive an email with a receipt.
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If you need to update your account with new information such as billing or shipping address, phone number, email address, or credit card information, you may log on to our website anytime using your username and password. If you don’t know your password, please see FAQ “How do I access my Wine Club Account.”
You can always contact us directly by phone at 707-479-6192, or email info@lopezfamilyvineyards.com.
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An adult 21+ signature is required for delivery. We suggest that you provide us with a business address to ensure that a signature can be obtained at delivery.
If you want to delay your order because you're away, please contact us! We want your delivery to be easy for you.
If your order is sent back to the winery or you change the address while it's on the way, your account will be charged the applicable service fees.
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All pickup members will receive an email notifying them of the release. As a pickup member, you are encouraged to reach out to us to schedule a pickup date. If you are unable to pickup we are happy to hold your shipment for you for up to 45 days after you were initially charged. If you are unable to pick up the wine, we’ll conveniently ship the wine to you at the address we have on file. Shipping charges will be applied to the credit card on file.
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Yes, a friend or family member who is 21 or older can pick up your shipment. Please let us know their name before they come to confirm.
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We understand that things come up and that you may need to temporarily suspend your membership. As a member of the LFV Wine Club we will put your membership on hold for 2 shipments.
Keep in mind that your wine club benefits will be on hold as well.
Once your membership hold is over, your membership will become automatically active and you will be notified with the email notification of the upcoming club shipment.
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Your wine club membership lasts for as long as you wish it to. There is no fee to join our wine club, the only costs are the wines in your shipments.
By enrolling in our wine club you are agreeing to receive a minimum of two club shipments prior to cancellation.
If you have any further questions, please contact info@lopezfamilyvineyards.com or call 707-479-6192